Terms & Conditions

Last updated: 6 August 2026

These Terms & Conditions govern your use of tsilkovcosmetics.eu (the “Website”). The Website is owned and operated by Tsilkov Ltd., UIC/VAT BG115279788, with registered office at Sredna Gora 33A, 4300 Karlovo, Bulgaria (“Tsilkov Cosmetics”, “we”, “us” or “our”).

By accessing or using the Website, you agree to these terms. If you do not agree, please discontinue use of the Website.

1. Purpose of the Website

The Website provides general information about Tsilkov Cosmetics, our private label and contract manufacturing capabilities, formulation, production, filling, packaging, regulatory support and ways to contact us. Website content is informational and does not constitute a binding commercial offer.

2. Enquiries, quotations and contracts

Submitting a contact form or discussing a project does not create a manufacturing, supply, exclusivity or development agreement. Prices, minimum quantities, timelines, specifications and responsibilities become binding only when they are confirmed in a written quotation, order, agreement or other document accepted by authorised representatives of the parties.

Website descriptions, indicative lead times and minimum-order information are general guidance. Actual requirements may vary according to formula, raw materials, packaging availability, testing, documentation, destination market and production schedule.

3. Accuracy of information

We aim to keep Website information accurate and current, but we do not guarantee that every item is complete, error-free or suitable for a particular project. We may update, correct, suspend or remove Website content without prior notice.

4. Intellectual property

Unless stated otherwise, the Website and its text, photographs, videos, graphics, logos, design, downloadable materials and other content are owned by or licensed to Tsilkov Ltd. and are protected by applicable intellectual-property laws.

You may view and print Website pages for your own legitimate business evaluation. You may not reproduce, republish, distribute, modify, sell, license, scrape or commercially exploit Website content without our prior written permission, except where mandatory law permits otherwise.

5. Acceptable use

You must not:

• use the Website for an unlawful, fraudulent or harmful purpose;
• attempt to gain unauthorised access to the Website, its server or connected systems;
• introduce malware, automated attacks or other harmful code;
• interfere with the availability, security or normal operation of the Website;
• use automated scraping or extraction in a way that breaches applicable law or our rights; or
• submit false, misleading, confidential or third-party personal information without authority.

6. Information you submit

You are responsible for ensuring that information submitted through the Website is accurate and that you are entitled to share it. Do not send sensitive personal data, payment-card information, unlawful content, or confidential information that you are not authorised to disclose.

Project information and personal data are handled in accordance with our Privacy Policy. The use of cookies and similar technologies is described in our Cookie Policy.

7. Third-party services and links

The Website may contain links to or embedded content from third parties, including maps, social platforms and other service providers. We do not control third-party websites and are not responsible for their availability, content, security, terms or privacy practices.

8. Website availability and security

We take reasonable steps to maintain the Website, but we do not guarantee uninterrupted, error-free or permanently available access. We may restrict, suspend or discontinue any part of the Website for maintenance, security or operational reasons.

9. Limitation of liability

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as available” basis. We are not liable for indirect or consequential losses arising solely from reliance on general Website information, temporary unavailability, third-party content, or unauthorised interference beyond our reasonable control.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable.

10. Changes to these terms

We may update these Terms & Conditions from time to time. The revised version is effective when published on this page. Continued use of the Website after publication means that the updated terms apply to your subsequent use.

11. Governing law and jurisdiction

These terms and your use of the Website are governed by the laws of the Republic of Bulgaria. The competent Bulgarian courts have jurisdiction, subject to any mandatory consumer or other jurisdictional rules that apply.

12. Contact

You can contact Tsilkov Ltd. at Sredna Gora 33A, 4300 Karlovo, Bulgaria, by email at skincare@tsilkov.com, by telephone at +359 897 91 71 44, or through our contact form.